Privacy Policy

1. Overview

Fetchme.ai (“we”, “us”, “our”) provides AI-powered brand visibility and perception analysis.
This policy explains what data we collect, how we use it, how we share it, and what rights you have.

By using the service, you agree to this policy.

2. Data We Collect

2.1 Data You Provide

We may collect:

  • Name, email address, and company name
  • Account credentials
  • Billing details (processed by payment providers, not stored by us)
  • Support messages and feedback
  • Analysis inputs such as company names, links, and queries

2.2 Data Collected Automatically

We may collect:

  • IP address, device type, operating system, and browser
  • Usage data such as visited pages, actions taken, errors, and performance data
  • Cookies for session handling, preferences, and analytics (with consent where required)

2.3 Public Data

We analyze only publicly available company information from:

  • Company websites
  • Public LinkedIn pages
  • Public business directories and review platforms

2.4 Data We Do Not Collect

We do not intentionally collect:

  • Sensitive personal data
  • Private or restricted information
  • Financial account numbers or card details

3. How We Use Data

We use your data to:

  • Provide analysis and reports
  • Operate and improve the service
  • Manage accounts and billing
  • Communicate about service updates and changes
  • Provide customer support
  • Prevent fraud and abuse
  • Meet legal and regulatory obligations

Marketing messages are sent only when you give consent.

4. Sharing of Data

4.1 Service Providers

We share data only with providers that help us run the service, such as:

  • AI providers used for analysis
  • Hosting and infrastructure providers
  • Payment processors
  • Analytics and monitoring tools
  • Email and support systems

These providers may use data only to deliver services to us.

4.2 Legal and Business Events

We may disclose data when required to:

  • Comply with law or legal process
  • Respond to authorities
  • Protect our rights and safety
  • Complete mergers, acquisitions, or asset sales

4.3 Aggregated Data

We may share anonymous, aggregated statistics that cannot identify you.

We do not sell personal data.

5. Data Retention

  • Active accounts: data is kept while the account exists
  • After deletion: most data is removed within 30 days
  • Legal and financial records: kept up to 7 years
  • Backups: kept up to 90 days
  • Reports: stored for 12 months unless deleted earlier

6. Your Rights

You can:

  • Access your data
  • Correct your data
  • Delete your account
  • Export your data
  • Opt out of marketing
  • Withdraw consent

Users in certain regions (such as the EU or California) have additional legal rights under local laws.

Requests are handled within 30 days.

7. Security

We use:

  • Encryption in transit and at rest
  • Access controls and monitoring
  • Regular security reviews

No system is perfectly secure. You must protect your login details.

8. International Transfers

Your data may be processed in countries other than your own.
When required, we use legal safeguards such as standard contractual clauses.

9. Cookies

We use:

  • Essential cookies for login and security
  • Analytics cookies (with consent where required)
  • Preference cookies (with consent where required)

You can manage cookies through your browser or our consent tools.

10. AI Use

We use AI to:

  • Analyze brand presence
  • Generate insights and reports

Your personal data is not used to train third-party AI models.
Aggregated and de-identified data may be used internally to improve our systems.

11. Third-Party Links

We are not responsible for the privacy practices of external sites or services linked from our platform.

12. Policy Changes

We may update this policy to reflect changes in law, technology, or our services.
Material changes will be announced through the service or by email.

13. Contact

For all privacy and data-related communication:

Email: info@fill-labs.com